Account Director
New
United States; we are only able to employ people in the following US States: CA, CO, CT, FL, GA, IL, IN, KS, MD, MA, MN, MO, NJ, NY, NC, OH, PA, RI, TN, TX, VA and DC., EST working hoursFull-TimeSenior
Salary$100k-$120k base salary/OTE $140k-$160k
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Job Details
- Experience
- 5+ years in account management, 2+ years in marketing-focused SaaS
- Required Skills
- Account ManagementMarket ResearchData analyticsCustomer SuccessSaaS
Requirements
- BA/BS required, Masters preferred.
- 5+ years in account management, meeting growth and retention targets.
- 2+ years in marketing-focused SaaS, insights and market research, ideally with F1000 companies.
- Strong client rapport-building, communication, and presentation skills.
- Client-centric mindset with exceptional organizational and time management abilities.
- Flexibility, initiative, and problem-solving skills.
Responsibilities
- Manage a portfolio of 25-40 clients, $2-3M ARR, achieving company GRR and NRR goals.
- Develop Customer Value Plans (CVP)/account plans with Client Success Managers (CSMs), tailoring strategies to client objectives.
- Cultivate trusted advisor status by understanding client priorities, customer segments, and organizational dynamics.
- Plan and execute quarterly business reviews with clients.
- Identify, nurture and close upsell, cross-sell and expansion opportunities leveraging research, data analytics, and consulting services.
- Conduct sales presentations, product demos, and technical calls to drive platform adoption.
- Collaborate across teams to ensure client satisfaction and drive commercial outcomes.
- Represent Collage Group at industry events as needed.
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