Director of Account Management
New
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Scorpion Enterprises, LLCDigital Marketing
Remote - United StatesFull-TimeDirector
SalaryThe base salary is $110,000 (entry-level) - $130,000 (highly experienced). This position's base salary + annual variable is $130,000 (entry-level) - $160,000 (highly experienced).
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Job Details
- Experience
- 5+ years in account management or client service roles; 3+ years of experience leading and coaching high-performing teams.
- Required Skills
- SEOAccount ManagementClient relationship managementDigital MarketingCRM
Requirements
- 5+ years in account management or client service roles in a digital marketing agency or similar industry.
- Proven track record managing Home Service clients.
- 3+ years of experience leading and coaching high-performing teams.
- Bachelor's degree in Marketing, Advertising, Business, Communications, or equivalent experience.
- In-depth knowledge of digital marketing strategies, tools, and best practices.
- Demonstrated ability to inspire, develop, and retain top talent.
- Exceptional communication and interpersonal skills.
- Proficiency in CRM systems and tools supporting service delivery.
- Strong executive presence with presentation and strategic planning skills.
- Ability to travel periodically for client meetings and industry conferences.
Responsibilities
- Develop and execute account management strategies that enhance client satisfaction, retention, and revenue growth.
- Build and coach a high-performing account management team, fostering a culture of accountability and professional growth.
- Act as a strategic advisor to team members and key clients to achieve business objectives through company solutions.
- Build and maintain strong relationships with key clients, serving as the senior point of contact for major opportunities or escalations.
- Monitor performance metrics, identify growth opportunities, and drive revenue retention through upselling.
- Collaborate with Sales, Marketing, and fulfillment teams to deliver vertical-specific solutions.
- Partner with finance and internal teams to streamline processes and ensure efficient service delivery.
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