- Lead high-impact initiatives across Product, Engineering, Trust & Safety, and Marketing.
- Own ongoing improvement of core Support tooling including Intercom / Fin.
- Manage relationships with existing vendors and outsourced partners.
- Triage and work a regular cadence of support tickets.
- Use data and trends to identify root causes and design measurable improvements.
- Translate strategic goals into concrete project plans.
- Raise the bar for execution by modeling high-quality work and coaching peers.
- Design and maintain quality checks, peer review norms, and documentation.
Project ManagementData AnalysisQA Automation+2 more