Customer Success Assistant
New
M
MMDSmart LtdCloud communications
Sofia, Sofia City Province, BulgariaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Upper-Intermediate level of English
- Required Skills
- Data AnalysisClient relationship managementCustomer support
Requirements
- Upper-Intermediate level of English
- Self-motivated to develop rewarding commercial relations with clients
- Great desire to learn and develop in the field
Responsibilities
- Effectively communicate with existing and potential clients to deliver a great customer experience
- Deliver first line of support; investigate and find solutions for client queries
- Communication between clients and technical support departments
- Manage ongoing relationships: provide assistance and consultation services
- Analyze results and develop best practices for effective mobile messaging campaigns
- Provide periodic activity and progress reports
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