Customer Success Specialist
New
Flexibility to work from anywhere in Europe, 18:00–02:00 Kyiv time, Monday to FridayFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Required Skills
- Communication SkillsCustomer supportCustomer Success
Requirements
- Fluent English communication skills, both written and spoken.
- Strong customer communication abilities with experience handling objections and difficult conversations.
- Ability to engage and motivate customers while presenting product value.
- High emotional intelligence, empathy, and resilience.
- Strong organizational and time management skills.
- Willingness to learn new tools and adapt quickly.
- Previous experience in customer-facing roles such as Customer Support, Customer Success, or Sales.
- Experience in iGaming or similar industries is considered a plus.
Responsibilities
- Provide high-quality, personalized support to VIP and premium customer segments.
- Handle retention-related tasks and collaborate with retention teams to improve loyalty.
- Promote platform activities such as tournaments, quests, and promotions to increase participation.
- Conduct user interviews and gather feedback to understand customer needs.
- Resolve customer issues, handle objections, and assist with verification processes.
- Identify upsell opportunities to encourage upgrades to higher-tier VIP segments.
- Maintain product knowledge and stay updated on new features.
- Meet defined performance KPIs for satisfaction and engagement.
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