Customer Success Manager, SMB - EMEA
New
R
Remote - Referral BoardHR Platform
Location: Remote-EMEAFull-TimeMiddle
Salary$37,300 — $83,900 USD
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Job Details
- Languages
- Fluent written and spoken English
- Required Skills
- Data AnalysisAccount ManagementCRMCustomer Success
Requirements
- Demonstrated experience as a Customer Success manager.
- Ability to manage a large book of business (50+ accounts) with high-quality execution.
- Strong proficiency in written and spoken English.
- Experience with CRM and account management platforms.
- Demonstrated capability in adopting automation and AI tools for daily workflow.
- Strong autonomy in managing churn mitigation and end-to-end SMB success motions.
- Proven ability to maintain data and system hygiene.
- Excellent cross-functional communication and collaboration skills.
Responsibilities
- Manage the entire post-sale customer journey from onboarding to partnership.
- Build relationships to ensure retention and high-quality service delivery.
- Set and achieve regular operational reviews and educate clients on product functionality.
- Collaborate with Sales to align on customer expectations.
- Monitor account health to proactively prevent churn and manage escalations.
- Identify and route valuable upselling and cross-selling opportunities.
- Share customer feedback to drive internal process improvements.
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