Customer Support Specialist
New
T
The Quality Group Sports Nutrition
Austria, Deutschland, France, Italy, Spain, remote; Remote (EU & UK)Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Italian, Spanish, or French (native level); English
- Required Skills
- Customer supportZendesk
Requirements
- Native-level proficiency in Italian, Spanish, or French
- Good English language skills
- Experience in a customer-facing role such as Customer Service, Retail, or Hospitality
- Strong communication and organizational skills
- Comfortable using digital tools; experience with Zendesk is a plus
- Interest in AI-powered tools and new technologies
- German language skills are a plus
Responsibilities
- Deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented
- Support customers with questions related to orders, deliveries, products, returns, and refunds
- Take ownership of customer enquiries and resolve them efficiently while maintaining a high level of customer satisfaction
- Accurately document customer interactions and ensure excellent service quality
- Work with modern AI-powered tools to help deliver efficient, high-quality customer support
- Collaborate with cross-functional teams, including Logistics, Operations, Supply Chain, and Quality Management
- Contribute to Help Centre content and Customer Support improvement projects
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