Customer Support Consultant
New
S
SupportYourAppCustomer Support
Malmön, Västra Götaland County, Sweden. Gothenburg, Västra Götaland County, Sweden. Turku, Southwest Finland, Finland. Málaga, Andalusia, Spain. Alicante, Valencian Community, Spain. Chiang Mai, ThailandContractMiddle
Salary not disclosed
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Job Details
- Languages
- Native Swedish, English (B2 or higher)
- Experience
- 6+ months
- Required Skills
- Analytical SkillsTechnical supportCRMCustomer support
Requirements
- Native Swedish language proficiency
- Good English communication skills (B2 level or higher)
- 6+ months of experience in a customer support role
- Expertise in CRM systems
- Strong analytical thinking and research skills
- Positive, proactive, and responsible attitude
- Personal computer with at least 8GB of RAM
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
- Experience in technical support (preferred)
Responsibilities
- Deliver outstanding customer support via calls, chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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