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MMDSmart Ltd

MMDSmart Ltd is a technology company focused on providing innovative solutions, currently expanding its team with various job openings across customer care, engineering, business development, and project management roles.

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Jobs at this company:

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🔥 Junior Monitoring Engineer
Posted 2024-11-15

📍 Bulgaria

🧭 Full-Time

🔍 IT / cloud communications

  • Upper-Intermediate level of English.
  • Willingness to work in shifts: morning, evening, night.
  • Stress tolerance.
  • Desire to learn and handle a lot of material.

  • Monitor the status of systems and business parameters.
  • Respond to events to maintain service quality.
  • Analyze situations based on existing algorithms to resolve issues.
  • Collaborate with account managers, technical specialists, and developers to find solutions.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-15
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🔥 Product Owner
Posted 2024-11-15

📍 Bulgaria, Poland, Serbia

🔍 Cloud communications

  • Bachelor’s degree in computer science or related field.
  • At least 3 years of experience as a Product Owner or System Analyst.
  • Experience in writing detailed functional requirements or design documents.
  • Experience in delivering features and APIs for external integrations.
  • Understanding of agile methodology from software companies.
  • Previous B2B customer-facing experience.
  • Advanced experience in data-driven decision making.
  • Excellent English skills, advanced Russian language skills.
  • Strong communication skills to engage with stakeholders of various seniorities.

  • Analyze product business requirements and produce a functional design.
  • Ongoing validation and review of product backlog value, including prioritization.
  • Review and refine the product's business requirements for MMD Smart PaaS Solutions.
  • Own and manage the product backlog, breaking down features and prioritizing items for releases.
  • Act as the central point of contact with non-R&D departments.
  • Facilitate communication and connections with R&D and other teams.
  • Work with the Scrum Master to keep sprints on track.
  • Align the technical roadmap with business objectives.
  • Encourage continuous improvement and innovation for enhanced product quality.

AgileSCRUMCommunication SkillsPresentation skills

Posted 2024-11-15
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🔥 Senior Account Executive MENA
Posted 2024-11-15

📍 United Arab Emirates

🔍 Cloud communications

  • Proven track record of over achieving sales targets.
  • Understanding of CPaaS/SaaS products with a focus on 'Customer Experience'.
  • Familiarity with CRM systems and sales automation tools.
  • Experience with successful usage of sales methodologies like MEDDIC.
  • Basic understanding of software integration and implementation processes.
  • Fluency in English and Arabic; additional Asian languages are advantageous.
  • 4+ years of experience in a similar SaaS/CPaaS Sales-Role.
  • Network and contacts with mid and C-Level decision makers in MENA region.

  • Identifying and pursuing new business opportunities.
  • Collaborating with Business Development Representative for increasing qualified pipeline.
  • Managing the full sales cycle from prospecting to closing deals.
  • Providing consultative selling by offering tailored solutions.
  • Conducting product demonstrations and presentations.
  • Negotiating multi-year contracts and pricing.
  • Identifying up- and cross-sell opportunities.
  • Professional sales forecasting.

Business DevelopmentBusiness developmentGoCommunication SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementMultitasking

Posted 2024-11-15
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🔥 Pre Sales Consultant
Posted 2024-11-09

📍 Bulgaria

🧭 Full-Time

🔍 CPaaS, SaaS, Voice, Call-Center

  • Bachelor's degree in Engineering, Computer Science or a related field.
  • At least 2 years of experience in Pre Sales or similar customer-facing roles.
  • Proven track record in B2B technology sales, focusing on new business development.
  • Deep understanding of the CPaaS industry, including multiple communication channels.
  • Basic understanding of SaaS and cloud technologies.
  • Familiarity with CRM software (Hubspot/Salesforce), presentation tools, Jira, Slack, and Google-Suite.

  • Understand customer needs and translate them into tailored solutions.
  • Conduct product demonstrations to showcase features and value.
  • Develop and implement Pre Sales strategies for Call Center and/or CPaaS use-cases.
  • Collaborate with sales teams to prepare proposals and sales collateral.
  • Provide technical support and address complex customer inquiries.
  • Build relationships with customers, partners, and internal teams.

Business DevelopmentSalesforceJiraBusiness developmentCommunication Skills

Posted 2024-11-09
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🔥 SRE Engineer
Posted 2024-10-22

📍 Bulgaria, Serbia

🔍 Cloud communications

  • 5+ years as a SRE engineer with a passion for technology.
  • Proven experience in managing large-scale distributed systems.
  • In-depth understanding of operating systems, networking, and cloud services.
  • Experience with observability and monitoring tools is mandatory.
  • Proficiency in Git, virtualization, containers, Dockers, and Kubernetes.
  • Experience with cloud providers, preferably GCP, with AWS and Azure as advantages.
  • Proficiency in programming languages such as Python, Go, or Java.
  • Strong communication skills, adaptable to different perspectives and detail levels.
  • Ability to quickly grasp new technologies and prioritize responsibilities.
  • Excellent problem-solving skills in a fast-paced environment.

  • Collaborate with R&D engineers on coordination, communication, and execution of production-related operations.
  • Design, implement, and maintain scalable and reliable infrastructure solutions to support applications and services.
  • Develop and deploy monitoring, alerting, and logging systems to proactively identify and mitigate operational issues.
  • Build a SRE dashboard with KPIs to measure application reliability.
  • Conduct capacity planning and performance tuning for optimized user experience.
  • Automate repetitive tasks to streamline operations.
  • Participate in incident response including root cause analysis.
  • Continuously evaluate new technologies to enhance infrastructure.
  • Create and maintain documentation, runbooks, and knowledge base articles.

PythonGCPGitJavaKubernetesGoCommunication SkillsProblem Solving

Posted 2024-10-22
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🔥 Scrum Master
Posted 2024-10-15

📍 Serbia, Bulgaria

🔍 Cloud communications

  • Certified Scrum Master (CSM) or equivalent certification.
  • 2 years of experience as a Scrum Master.
  • Strong knowledge of agile principles and Scrum framework.
  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict resolution abilities.
  • A collaborative and team-oriented mindset.
  • Excellent English language skills for effective communication.

  • Act as a servant-leader for the Scrum team, helping them understand and implement agile principles and Scrum practices.
  • Facilitate Scrum events, including daily stand-up meetings, sprint planning, sprint review, and sprint retrospective.
  • Eliminate obstacles or roadblocks that affect the development team’s progress.
  • Coach and mentor team members in Scrum principles and practices to improve their performance and self-organization.
  • Collaborate with product owners and stakeholders to ensure clear communication and alignment on project goals and priorities.
  • Help the team continuously improve by fostering a culture of collaboration, transparency, and continuous improvement.
  • Work with 2-3 development teams.

LeadershipAgileSCRUMCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-10-15
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🔥 Scrum Master
Posted 2024-10-15

📍 Bulgaria

🔍 IT

  • Certified Scrum Master (CSM) or equivalent certification.
  • 2 years of experience as a Scrum Master.
  • Strong knowledge of agile principles and Scrum framework.
  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict resolution abilities.
  • A collaborative and team-oriented mindset.
  • Excellent English language skills for effective communication.

  • Act as a servant-leader for the Scrum team, helping them understand and implement agile principles and Scrum practices.
  • Facilitate Scrum events, including daily stand-up meetings, sprint planning, sprint review, and sprint retrospective.
  • Eliminate obstacles or roadblocks that affect the development team’s progress.
  • Coach and mentor team members in Scrum principles and practices to improve their performance and self-organization.
  • Collaborate with product owners and stakeholders to ensure clear communication and alignment on project goals and priorities.
  • Help the team continuously improve by fostering a culture of collaboration, transparency, and continuous improvement.
  • Work with 2-3 development teams.

LeadershipAgileSCRUMCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-10-15
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🔥 Account Executive EMEA
Posted 2024-10-15

📍 Bulgaria

🔍 Cloud communications

  • Proven track record of over achieving sales targets.
  • Understanding of CPaaS/SaaS products with focus on customer experience.
  • Familiarity with CRM systems and sales automation tools.
  • Experience with successful usage of sales methodologies like MEDDIC.
  • Basic understanding of software integration and implementation processes.
  • Language skills: fluent in English and at least one other European language.
  • Preferably 2+ years of experience in a similar SaaS/CPaaS sales role.

  • Identifying and pursuing new business opportunities.
  • Collaborating closely with Business Development Representatives (BDR) to increase qualified pipeline.
  • Managing the full sales cycle from prospecting to closing deals.
  • Applying strong focus on value selling and offering personalized solution offerings.
  • Providing product demonstrations and presentations.
  • Negotiating (multi-year) contracts and pricing.
  • Identifying and managing up- and cross-sell opportunities in collaboration with internal stakeholders.
  • Professional sales forecasting.

Business DevelopmentBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-15
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🔥 Automation QA Engineer
Posted 2024-10-15

📍 Bulgaria

🧭 Full-Time

🔍 Cloud communications

  • Knowledge of JIRA, Xray.
  • 3+ years of relevant professional experience in writing test automation scripts.
  • Extensive knowledge of JavaScript/Typescript ecosystem, and/or Python (will be a plus).
  • Experience with performance testing, Locust, Jmeter, etc.
  • Experience with Continuous Integration (Gitlab, etc).
  • Experience with GIT, or similar tool.
  • Demonstrated ability to take ownership of deliverables, drive improvement, and embrace new technologies and methodologies.
  • Strong communication skills to work effectively with teams across various geographies and cultural backgrounds.
  • Willingness to stay flexible and open to change in a dynamic environment.
  • ISTQB certified or equivalent knowledge.

  • You will define and implement test automation frameworks alongside with our products.
  • You will analyze business and functional requirements alongside technical specifications.
  • You will write test documentation.
  • You will be involved into implementing performance test practices.
  • Develop manual test cases, if needed, that will serve as the basis for automated tests, ensuring comprehensive test coverage of all product aspects.
  • Identify potential risks and dependencies in the testing process and work proactively to mitigate them.
  • You will provide updates to effort estimates and status of assigned tasks.
  • You will participate in daily project team meetings and brainstorming activities related to the project issues.

GitJavascriptJMeterQATypeScriptJavaScriptJiraCommunication Skills

Posted 2024-10-15
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🔥 Customer Care Specialist
Posted 2024-09-20

📍 Bulgaria

🧭 Full-Time

🔍 IT, Cloud Communications

  • Proficiency in English (Upper-Intermediate or Advanced level).
  • Resilience under pressure.
  • Familiarity with Microsoft Office and Google Docs.
  • A keen appetite for learning and self-improvement.
  • A dynamic, proactive approach, with flexibility to work in rotating shifts: morning (9:00 - 18:00) and evening (13:00 - 22:00).
  • Readiness to potentially work night shifts (22:00 - 7:00).

  • Communicate with customers and help solve their problems and concerns.
  • Report issues to neighboring teams: account managers, technical specialists, developers.
  • Coordinate and monitor the problem-solving process, receiving feedback from the client and neighboring teams.

Cloud ComputingCommunication SkillsCollaborationMicrosoft Excel

Posted 2024-09-20
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