Conversion Project Manager
New
BloomerangNonprofit Technology
Within the U.S. and select Canadian Provinces onlyFull-TimeMiddle
Salary$55,000 - $61,000. You may also be eligible for a discretionary bonus.
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Job Details
- Required Skills
- Project ManagementSaaS
Requirements
- Project Management experience (preferably in an external client-facing role)
- Data migration and/or conversion experience at a SaaS company
- Technical skills (familiar with relational tables and databases)
- Excellent written and verbal communication skills
- Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently
- Nonprofit knowledge (Nice to have)
Responsibilities
- Guide new clients through their conversion journey.
- Manage a full project load of clients, ensuring on-time project deliverables.
- Facilitate check-in calls and virtual meetings during each phase of a conversion with the client.
- Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests.
- Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey.
- Successfully manage a full project load, ensuring conversion milestones are consistently met.
- Make independent decisions and problem-solve common to complex conversion issues.
- Maintain a 90% average on-time delivery record for completed conversions.
- Maintain an average CSAT score of 88% or higher in Top 2 ratings.
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