Conversion Project Manager
New
Within the U.S. and select Canadian Provinces onlyFull-TimeMiddle
Salary$55,000 - $61,000
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Job Details
- Required Skills
- Project ManagementSaaS
Requirements
- Project Management experience (preferably in an external client-facing role).
- Excellent written and verbal communication skills.
- Data migration and/or conversion experience at a SaaS company.
- Technical skills, including familiarity with relational tables and databases.
- Nonprofit knowledge is preferred but not required.
Responsibilities
- Guide new clients through their conversion journey.
- Manage a full project load of clients, ensuring on-time project deliverables.
- Facilitate check-in calls and virtual meetings during each phase of a conversion.
- Partner with Conversion Technical Services teams to identify and resolve data anomalies.
- Evaluate, document, and escalate client issues or concerns.
- Maintain a 90% average on-time delivery record for completed conversions.
- Maintain an average CSAT score of 88% or higher.
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