Customer Service Specialist
New
P
PropellerGeospatial Technology
Philippines, Rotating rosterFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1+ years
- Required Skills
- Problem SolvingCustomer serviceTime ManagementTechnical support
Requirements
- 1+ years of experience in a customer service or technical support position.
- Excellent English communication skills (written and verbal).
- Proficiency in chat and email support channels.
- Exceptional problem solving and analytical skills.
- Ability to learn new software and hardware applications quickly.
- Strong multi-tasking and time management abilities.
- Attention to detail.
- Customer-centric, solutions-oriented mindset.
- Ability to work remotely in a web-connected environment.
- Flexibility to work on a rotating roster.
Responsibilities
- Deliver high-impact, timely support for Tier 1 inquiries, including software navigation, troubleshooting, account management, and subscriptions.
- Champion the customer experience as the first point of contact, expertly triaging chats and emails to the right teams while enforcing escalation workflows.
- Accelerate dataset delivery by facilitating proactive communication between customers and the Geospatial Solutions (GS) team.
- Own essential non-inbox technical tasks such as stockpile verification and dataset refiltering to ensure operational efficiency.
- Influence department growth by actively reviewing processes and championing improvements that optimize efficiency and elevate support capabilities.
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