Customer Support Specialist (Arabic)
New
RemoteFull-Time
SalaryCompetitive compensation
Apply NowOpens the employer's application page
Job Details
- Languages
- Arabic (fluent, written and spoken), English (good)
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Fluency in Arabic (written and spoken).
- Good English language skills.
- Strong communication and interpersonal abilities.
- Customer-focused mindset with empathy and patience.
- Ability to handle multiple tasks in a fast-paced environment.
- Problem-solving skills and attention to detail.
- Ability to work independently in a remote setting.
- Reliable high-speed internet connection.
- Personal computer or laptop with updated operating system.
- Quiet and professional workspace.
- Familiarity with CRM systems (preferred).
Responsibilities
- Respond to customer inquiries via email, chat, or phone in Arabic and English.
- Provide accurate information about products, services, and processes.
- Assist customers with troubleshooting and resolving common issues.
- Document all customer interactions in CRM or support systems.
- Track open cases and follow up to ensure timely resolution.
- Handle complaints with professionalism and empathy.
- Work closely with internal teams to resolve customer concerns.
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