Account Manager

New

RunpodAI Infrastructure

Remote - USAFull-TimeMiddle

SalaryThe competitive OTE for this position ranges from 130,000 and 250,000. This is a mix of base plus commission.

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Job Details

2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure).
Strong technical acumen with the confidence to engage both developers and executives.
Strong relationship skills and ability to manage multiple technical and business stakeholders.
Good understanding of metrics like churn, usage, ARR/MRR, and net revenue retention.
Comfortable analyzing usage data, spotting trends, and making recommendations.
Excellent communication and presentation skills.
Proficiency with CRM, analytics tools, and collaboration platforms.
Ability to take ownership of accounts end-to-end as a self-starter.
Familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling (bonus).
Successful completion of a background check.

Serve as the main point of contact for a portfolio of existing accounts.
Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
Drive renewals, upsells, and cross-sells by identifying expansion opportunities.
Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings.
Liaise with product, engineering, and support teams to resolve customer issues and advocate for feature enhancements.
Build account plans, forecasts, and growth strategies for each client.
Track key account metrics such as churn rate, net revenue retention, and expansion revenue.
Handle contract renewals, negotiation, and escalations.
Maintain accurate data in CRM including deal pipelines and account notes.
Occasionally assist in onboarding or transitions of new clients within your portfolio.

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