Lead, Account Management
New
S
SmithRxHealth-Tech
RemoteFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementPeople ManagementAccount ManagementClient relationship managementCustomer Success
Requirements
- Bachelor's degree or equivalent work experience.
- 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance.
- 5+ years of experience in client relationship management ensuring expectations and deliverables are met.
- 1-2 years of people management experience or evidence of informal leadership related to process improvements, quality initiatives, or project management.
- Executive-level communication and interpersonal skills.
- Ability to effectively navigate and mediate conflict.
- Self-driven, results-oriented work ethic with the ability to take initiative with little to no direction.
- Ability to work independently as well as part of an extended, cross-functional team.
- Positive, forward-thinking, can-do attitude.
- Obsession with the customer experience and satisfaction.
Responsibilities
- Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores.
- Manage the achievement of key performance indicators for the team’s portfolio-identified accounts.
- Perform regular team member coaching and identify the team’s training opportunities.
- Build trusting relationships with client operational leadership.
- Assist leadership with cross-functional project management to drive resolution for escalated client issues.
- Identify product & process gaps by conducting business impact assessments and proactively managing client expectations.
- Support the team in managing client escalations and service recovery.
- Monitor and assist with the management of team member capacity and bandwidth, new business assignments, and client reassignments.
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