Senior Account Manager Commercial
New
Remote in the USAFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent in English (written and spoken)
- Experience
- 5+ years in a B2B Account Management role
- Required Skills
- CybersecuritySalesforceMicrosoft OfficeAccount ManagementRelationship managementCustomer Success
Requirements
- Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety.
- 5+ years in a B2B Account Management role, preferably in software or cyber security.
- Experience in strategic account and success management.
- Demonstrated experience developing retention and expansion plans.
- Strong communication skills with the ability to negotiate and perform value-based selling.
- Customer-centric mindset and problem-solving, goal-getter attitude.
- Experience using Microsoft Office, CRM (Salesforce), and Account Management tools.
- Fluent in English (written and spoken).
Responsibilities
- Own an account portfolio and be accountable for the performance of each customer.
- Manage the full customer journey from onboarding and adoption to renewal and expansion.
- Develop and maintain strategic relationships with decision-makers and key stakeholders.
- Proactively identify customer risks by monitoring metrics and developing mitigation plans.
- Identify growth opportunities to drive up-sell and cross-sell activities.
- Develop and execute success plans and strategic account development plans.
- Collaborate with internal sales, success services, and product teams to drive value.
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