Senior Enterprise Account Manager
New
USFull-TimeSenior
SalaryCompetitive base salary of approximately $140,000–$145,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelAccount ManagementCustomer SuccessLooker
Requirements
- 5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management roles.
- Proven track record managing enterprise accounts with ownership of renewals, retention, and expansion revenue.
- Strong analytical and metrics-driven mindset with the ability to interpret data and drive actionable insights.
- Experience using CRM and business tools such as Salesforce, Excel, and G-Suite.
- Demonstrated success managing complex, multi-stakeholder accounts in fast-paced, high-growth environments.
- Excellent communication, presentation, and stakeholder management skills, including executive-level engagement.
- Ability to operate independently, manage ambiguity, and prioritize effectively under pressure.
- Strong organizational skills with a proactive, ownership-driven mindset.
Responsibilities
- Own the full customer lifecycle for a portfolio of enterprise accounts, driving adoption, retention, satisfaction, and long-term account growth.
- Lead renewal and expansion motions, proactively identifying upsell opportunities and managing commercial negotiations and contract execution.
- Partner with cross-functional teams (Sales, Implementation, Risk, Product, and Support) to ensure seamless onboarding, issue resolution, and ongoing customer success.
- Conduct regular business reviews with executive stakeholders, aligning product usage and outcomes with customer goals and KPIs.
- Develop account strategies that deepen platform adoption and maximize revenue retention and expansion potential.
- Monitor customer health, usage trends, and risk signals to proactively mitigate churn and improve engagement.
- Serve as the primary executive-level contact, ensuring clear communication and alignment across all customer touchpoints.
View Full Description & ApplyYou'll be redirected to the employer's site
