Manager, Velocity Account Management
New
Based in the United StatesFull-TimeManager
SalaryCompetitive on-target earnings (OTE) of $160,000 –$180,000 with a 75/25 base-to-variable compensation structure.
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Job Details
- Experience
- 3–6 years of quota-carrying experience in Account Management, Customer Success, or Sales; 1–2 years of experience leading or managing teams.
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer Success
Requirements
- 3–6 years of quota-carrying experience in Account Management, Customer Success, or Sales within a B2B SaaS environment.
- At least 1–2 years of experience leading or managing teams responsible for customer retention, expansion, or revenue growth.
- Demonstrated success managing team-level GRR, NRR, expansion, or renewal performance metrics.
- Strong experience using Salesforce or a comparable CRM for pipeline management, forecasting, reporting, and deal reviews.
- Proven ability to analyze performance data and translate insights into scalable operational improvements.
- Experience building account management playbooks, customer engagement programs, and repeatable operational workflows.
- Strong coaching, leadership, and performance management skills.
- Hands-on experience leveraging AI tools or automation technologies.
- Excellent communication, organizational, analytical, and cross-functional collaboration skills.
- Comfortable working in a fast-moving, ambiguous startup environment.
Responsibilities
- Lead and develop a team of Account Managers responsible for customer retention, expansion, and revenue growth.
- Own team performance against Gross Revenue Retention (GRR), Net Revenue Retention (NRR), expansion, and renewal targets.
- Conduct regular deal reviews, performance coaching sessions, and one-on-one meetings to improve execution.
- Analyze customer and performance data to identify trends and optimize account prioritization.
- Design and refine scalable account management playbooks, renewal workflows, and upsell motions.
- Champion the adoption of AI and automation tools to improve operational efficiency and productivity.
- Collaborate with operations, product, and leadership teams to enhance systems and customer experience.
- Support hiring, onboarding, and ramp-up initiatives.
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