Commercial Account Manager
New
Based in the United StatesFull-TimeMiddle
SalaryCompetitive compensation package including base salary, OTE, and equity participation.
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Job Details
- Experience
- 2–5+ years
- Required Skills
- Account ManagementCRMCustomer Success
Requirements
- 2–5+ years of experience in Account Management, Customer Success, Sales, or a similar customer-facing GTM role within a B2B SaaS environment.
- Proven ability to own accounts end-to-end, with direct responsibility for renewals, retention, or expansion revenue.
- Strong commercial mindset with the ability to confidently discuss value, pricing, ROI, and growth opportunities with customers.
- Comfortable navigating technical SaaS concepts, including integrations, data flows, and GTM tooling at a high level.
- Highly organized with the ability to manage a large book of accounts while prioritizing effectively across competing demands.
- Strong communication and relationship-building skills, with the ability to influence stakeholders at multiple levels.
- Grit, resilience, and a proactive mindset, with a track record of creating opportunities rather than waiting for them.
- Eagerness to learn, be coached, and grow into increasingly complex commercial ownership responsibilities.
Responsibilities
- Own a portfolio of post-sales customer accounts, with full responsibility for renewals, retention, and expansion revenue across a defined book of business.
- Manage the end-to-end customer lifecycle post-onboarding, ensuring strong adoption, value realization, and long-term account growth.
- Identify, develop, and close upsell and expansion opportunities based on customer usage patterns, business needs, and GTM maturity.
- Lead renewal and commercial negotiation conversations, including value articulation, pricing discussions, and contract execution.
- Partner closely with Customer Success, Sales, Solutions, and Product teams to ensure a seamless customer experience and alignment on growth opportunities.
- Maintain accurate account plans, pipeline forecasts, and CRM documentation to ensure visibility and operational rigor.
- Gather and synthesize customer feedback to inform product development and broader GTM strategy.
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