Account Manager
New
M
MitratechLegal, Risk, HR Tech
Remote Canada, EST/CST USA time zone preferredFull-TimeMiddle
Salary70,000 - 80,000 CAD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- SalesforceAccount ManagementCRM
Requirements
- 3–5 years of experience in Account Management, sales, or a client-facing revenue role
- Track record of meeting or exceeding quota
- Demonstrated ability to manage a large account portfolio (100+ accounts)
- Strong commercial acumen to identify, develop, and close revenue opportunities
- Excellent interpersonal skills for relationship building
- Consultative selling approach including discovery and solution positioning
- Confident in negotiation and navigating renewal/expansion conversations
- Strong organizational and time-management skills for large portfolios
- Proficient in CRM platforms (Salesforce preferred)
- Bachelor's degree or equivalent professional experience preferred
Responsibilities
- Own a portfolio of accounts, driving retention, expansion, and quota attainment — including defined upsell and cross-sell targets
- Identify and close growth opportunities within the existing client base through discovery, consultative selling, and solution positioning
- Manage the full renewal cycle end-to-end: forecasting, negotiation, and timely close
- Serve as the primary point of contact for assigned accounts, building trust across multiple levels of the client organization
- Conduct regular account reviews to assess client health, satisfaction, and growth potential
- Develop and execute account plans that align client objectives with expansion opportunities
- Deliver Business Reviews that demonstrate measurable value and advance growth conversations
- Maintain accurate pipeline, opportunity, and account data in CRM; provide reliable forecast updates to leadership
- Partner with Customer Solutions to ensure clients are fully adopted and realizing value from the platform
- Collaborate with Marketing and Sales on campaigns and initiatives targeting the existing client base
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