Manager, Account Management
New
A
AbsorbLearning Management System
Remote CAN; Secondary Locations: Remote USFull-TimeManager
SalaryEligibility for two different bonus plans
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Job Details
- Experience
- 3+ years of experience leading SMB and Mid-Market account management teams
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelAccount ManagementZendesk
Requirements
- 3+ years of experience leading SMB and Mid-Market account management teams.
- Experience managing a gross revenue quota of $5M+ annually.
- Demonstrated success negotiating deals of $20-75k.
- Hands-on leadership style with a focus on team development.
- Strong ability to build account plans and track performance against plans.
- Track record of accurately forecasting team pipeline.
- Analytical mindset with the ability to turn metrics into data-driven decisions.
- Familiarity with Salesforce, Gainsight, Zendesk, Zoom, Microsoft Suite, Excel, Calendly, and DocuSign.
Responsibilities
- Work with account management reps to understand client needs, achieve goals, and grow net dollar retention.
- Manage and report key weekly/monthly operational metrics for team and individual performance.
- Collaborate with the marketing team to identify campaigns to drive qualified leads and grow account manager pipelines.
- Develop trusted advisor relationships with senior client stakeholders and executive sponsors to identify sales opportunities.
- Recruit, hire, and nurture a world-class account management team.
- Lead the team and support client communications using Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk.
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