Director, Account Management (Contract)

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OrgvueSaaS, HR Technology

Toronto, Ontario, CanadaContractDirector

Salary not disclosed

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Job Details

Bachelor’s degree or equivalent experience required.
8+ years of experience in a customer facing role.
Consistently exceeded targets and objectives.
Demonstratable knowledge of Orgvue business domains: HR technology, organisation transformation, organisation design, HR processes, workforce planning.
Demonstrable knowledge of FSI, Healthcare, Energy, FMCG, TMT or Retail verticals.
Aptitude in managing and leveraging relationships to secure business and executive alignment at accounts.
Ability to travel and work without supervision on complex projects.
Excellent verbal and written communication skills, including the ability to speak publicly to groups.

Manage a $1-4 Million book of business between 6-10 accounts.
Lead regional team of Account Managers, setting strategy, managing performance and defining global processes.
Maintain view of renewal and upsell opportunities, risks and forecasts; report out on metrics weekly.
Retain accountability for regional performance against financial targets.
Research existing accounts to assess business opportunities for upsell, renewal value and services revenue.
Collaborate with assigned account teams to create and maintain account plan.
Provide input to marketing and engagement campaigns targeting existing accounts.
Manage customer account data, follow up on marketing lead activity and follow relevant processes to capture outcomes.
Lead solution discovery to understand client requirements, objectives and priorities.
Work with senior management and corporate counsel, negotiate contracts and provide all follow-up to deliver signed contracts.

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