Student Success Mentor
New
L
Learning NetworkEducational Services
Remote; Work From Home, 8:30 a.m.–5:30 p.m. Mountain Time (Denver/America)Full-TimeMiddle
Salary21 - 23 USD per hour
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Job Details
- Experience
- Minimum of two (2) years of experience supporting students, families, or customers in a professional environment; Minimum of two (2) years of experience working with students in an educational, mentoring, counseling, or student support role.
- Required Skills
- Time ManagementDocumentationRelationship managementGoogle WorkspaceAsana
Requirements
- Bachelor's degree in Education, Counseling, Psychology, Social Work, Human Services, or a related field (preferred).
- Minimum of two (2) years of experience supporting students, families, or customers in a professional environment (required).
- Minimum of two (2) years of experience working with students in an educational, mentoring, counseling, or student support role (required).
- Strong interpersonal skills to communicate clearly, empathetically, and professionally.
- Strong active listening, problem-solving, conflict resolution, and relationship-building skills.
- Strong organizational skills, time management, attention to detail, and the ability to handle competing priorities.
- Proficiency with Mac OS, Google Workspace, learning management systems, and task tools (e.g., Asana).
- Ability to pass required background checks (required).
- Ability to travel to assigned testing locations for proctoring.
Responsibilities
- Build lasting relationships that make every student feel seen, valued, supported, and capable of achieving more than they believed possible.
- Monitor engagement, attendance, communication, and academic progress with relentless consistency, identifying early warning signs and launching timely interventions before students fall behind.
- Partner with students, families, teachers, and support teams to remove barriers, develop personalized success plans, and keep students moving confidently toward graduation.
- Inspire resilience through encouragement, accountability, and consistent follow-through, helping students develop the confidence and habits needed for lifelong success.
- Maintain thorough, accurate documentation of student interactions, interventions, progress, and outcomes to ensure continuity of support and informed decision-making.
- Accurately assess student concerns and promptly escalate safety issues, mandated reporting situations, or other atypical circumstances according to company policy.
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