Client Success Manager, Labor & Multi Employer Funds
New
V
Virta HealthHealthcare
Remote-first company; currently do not hire in AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.Full-TimeMiddle
Salary$99.5K - $128.5K
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementRelationship managementCustomer Success
Requirements
- 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
- Strong relationship-building and communication skills.
- Ability to manage multiple priorities while navigating complex customer environments.
- Experience presenting outcomes, ROI, and strategic recommendations to leadership audiences.
- Demonstrates a proactive use of AI tools to improve individual output and efficiency.
Responsibilities
- Manage a portfolio of labor funds, unions, and multi-employer health plans.
- Serve as the primary point of contact and trusted advisor for customer stakeholders.
- Lead business reviews focused on engagement, outcomes, ROI, and long-term value.
- Build relationships with fund administrators, consultants, trustees, and labor leadership.
- Partner cross-functionally to solve customer challenges and drive successful outcomes.
- Identify retention risks, growth opportunities, and strategies to strengthen partnerships.
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