Lantern

Lantern Care is a healthcare company focused on providing innovative care solutions, aiming to enhance the well-being of individuals through compassionate services and expert support.

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Jobs at this company:

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🔥 Vice President, Clinical Operations

Posted about 19 hours ago

📍 USA

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

2+ years of management consulting experience required, ideally from a top-tier strategy consulting firm.
7+ years of experience in direct operational leadership roles, preferably within healthcare delivery, case management, digital health, or a related high-growth industry.
Proven experience building, leading, and scaling healthcare operations teams.
Experience developing and implementing operational quality programs that deliver improvement.
Willingness to roll up your sleeves and do the work while also leading a team.
Strong strategic and analytical skills, capable of synthesizing complex data into actionable strategies.
Exceptional communication, interpersonal, and organizational leadership abilities.
Passion for delivering exceptional patient-centered care and enhancing healthcare delivery systems.
Intellectual horsepower and curiosity.
Drive, ambition, urgency, comfort with a fast pace.
Autonomous, self-starter.
Big picture thinking, but comfort with the detail.
Strong qualitative and quantitative analysis.
Able to synthesize information and data into a simple solution / path forward.
Strong relationship development / interpersonal skills.

💡 Responsibilities

Manage daily operations for clinical and non-clinical care teams, ensuring seamless integration and high-quality patient experiences.
Develop, implement, and optimize workflows, standard operating procedures, and quality assurance frameworks.
Implement centralized reporting to capture patient data, workflow efficiencies, and overall outcomes
Drive continuous improvement initiatives through rigorous performance tracking and data-driven decision-making.
Collaborate closely with clinical, strategy, product, technology, analytics, and marketing teams to enhance operational capabilities, optimize staffing ratios and improve member outcomes.
Support client’s during implementation and ongoing.
Directly lead, mentor, and develop clinical operations teams including clinical navigators, care advocates, and support staff.
Foster a culture of accountability, compassion, collaboration, and continuous improvement.
Define and implement team-level KPIs, ensuring alignment with strategic objectives.
Develop and manage the clinical operations budget, ensuring efficient resource allocation.
Monitor financial performance, resource utilization, and operational costs, implementing strategies to enhance financial efficiency and improve gross margins.
Ensure operations meet and exceed all regulatory, compliance, and patient safety standards.
Implement robust audit, quality measurement, improvement, and reporting systems to ensure transparency and accountability.
Work alongside strategy leadership to ensure strategic and operational alignment.
Establish scalable processes and systems, anticipating growth and evolving patient care demands.
Implement and execute against strategic plan in support of organizational goals.

LeadershipProject ManagementData AnalysisPeople ManagementCross-functional Team LeadershipOperations ManagementStrategyFinancial ManagementCommunication SkillsAnalytical SkillsProblem SolvingAgile methodologiesComplianceReportingBudgetingQuality AssuranceRisk ManagementTeam managementStrategic thinkingChange Management

Posted about 19 hours ago

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🔥 Network Implementation Manager

Posted about 19 hours ago

📍 USA

🔧 Requirements

Bachelor’s degree required
5+ years relevant experience
Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
Ability to perform successfully in a high-pressure, fast-paced working environment
Excellent problem solving and decision-making skills
Excellent organizational skills, including attention to detail and ability to multi-task
Excellent verbal and written communication skills
Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.)

💡 Responsibilities

Lead cross-functional client, vendor, and internal implementation calls.
Develop, execute, and manage project plans for network and service implementations.
Track tasks and dependencies, ensuring timely communication and updates to stakeholders.
Provide regular status updates to senior leadership on progress, risks, milestones, and deliverables.
Oversee all stages of implementation to meet objectives and exceed client expectations.
Refine and update SOPs and resources for consistent implementation delivery.
Develop trackable metrics to measure launch success.
Serve as the primary point of contact for internal and external operational projects.
Manage timelines, QA, and deliverables for network launches, providing updates to stakeholders.
Lead internal alignment for client customization needs across departments.
Coordinate with teams to gather and meet requirements from process and data perspectives.
Create and manage process flows and documentation.
Embed a client-centric approach throughout the implementation process, managing communications, risks, and expectations.
Build and maintain strong relationships with key client contacts to ensure satisfaction and success.
Collaborate with internal departments to align on project timelines, deliverables, and processes for seamless implementation.
Provide leadership and guidance across teams handling provider implementation and network integration.
Maintain communication with senior leadership and stakeholders to manage expectations and progress strategic initiatives.

Project ManagementProject CoordinationJiraCross-functional Team LeadershipCommunication SkillsAgile methodologiesRESTful APIsOrganizational skillsMS OfficeClient relationship managementRelationship managementStakeholder managementProcess improvement

Posted about 19 hours ago

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🔥 Director, Network Success

Posted about 19 hours ago

📍 USA

🔍 Healthcare

🔧 Requirements

Bachelor’s degree required
15+ years relevant experience
Industry experience preferred (Familiarity working with COE's, Provider Networks, or similar)
Track record of managing high performing teams
Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
Ability to perform successfully in a high-pressure, fast-paced working environment
Excellent problem solving and decision-making skills
Excellent organizational skills, including attention to detail and ability to multi-task
Excellent verbal and written communication skills
Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.)

💡 Responsibilities

Build and maintain strong, trusted relationships with our largest provider groups acting as the executive sponsor to ensure exceptional experiences and outcomes.
Understand provider needs, align Lantern’s services to meet their objectives, and advocate for their needs within the organization.
Develop and execute strategies to drive revenue growth, identify opportunities for upselling, and ensure retention through proactive provider engagement.
Focus on renewing and retaining high-value provider accounts, addressing concerns promptly to prevent churn while meeting or exceeding targets.
Develop clear team goals, strategies, and action plans to achieve and exceed growth and retention targets.
Continuously evaluate and adjust to meet changing provider needs and market dynamics.
Drive efficiency and ensure the consistent delivery of high-quality client service across the team.
Establish data-driven systems for performance management, ensuring transparency and accountability.
Collaborate closely with member services and claims to ensure a unified approach to provider success. This includes defining roles and responsibilities and escalation paths as well as implementing change to existing processes.
Advocate internally to improve/ enhance processes in order to deliver exceptional value to providers and improve service delivery.
Lead, mentor, and manage a team of account managers, helping them achieve their goals and grow professionally.
Create a collaborative, high-performance team culture focused on provider success.
Provide coaching, training, and ongoing support for team members, ensuring continuous development.

LeadershipProject ManagementData AnalysisCross-functional Team LeadershipOperations ManagementStrategyCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsWritten communicationCoachingExcellent communication skillsAccount ManagementTeamworkVerbal communicationReportingTrainingActive listeningRelationship managementSales experienceTeam managementStakeholder managementStrategic thinkingProcess improvementCustomer Success

Posted about 19 hours ago

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🔥 Manager, Clinical Quality

Posted about 19 hours ago

📍 USA

🔍 Healthcare

🔧 Requirements

1+ years of healthcare consulting experience at a leading healthcare consulting firm focused on at least one of the following: strategy, operations, finance
2+ years of operating experience at a health tech or innovative healthcare services organization
Demonstrated excellence in project management and leadership skills
Experience working in high-performing, cross-functional teams
Ability to independently analyze complex data and derive actionable insights
Experience with process improvement methodologies (e.g., Lean, Six Sigma)
Strong communication and interpersonal skills

💡 Responsibilities

Drive execution of projects, including program management and change management
Lead the implementation of new clinical workflows and processes
Design and conduct experiments to optimize existing clinical operations
Develop and manage KPIs/SLAs to measure the performance of clinical operations
Identify opportunities for process and efficiency improvement
Work cross-functionally to effectively execute against our priorities
Ensure compliance with regulatory requirements and company policies

Project ManagementSQLData AnalysisCross-functional Team LeadershipOperations ManagementBusiness OperationsCommunication SkillsAnalytical SkillsComplianceRisk ManagementData visualizationStakeholder managementProcess improvementFinancial analysisData modelingChange ManagementCustomer Success

Posted about 19 hours ago

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🔥 Client Success Manager, Enterprise and Strategic Markets

Posted 9 days ago

📍 USA

🔍 Healthcare

🔧 Requirements

5+ years of client relationship and/or account management experience within the employee benefits, healthcare, or consulting industry, including at least one startup.
Willingness to travel up to 20%.
Proficiency in Microsoft Office (Excel, Word, PowerPoint); Working knowledge of Salesforce; SharePoint experience a plus.

💡 Responsibilities

Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation.
Communicate clearly and concisely in both verbal and written formats, demonstrating strong time management and prioritization skills.
Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, and case studies.
Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments.
Ensure company and client objectives, expectations, and goals are met.
Support Client Executives to maximize retention and identify churn risks, as well as upsell and expansion opportunities.
Maintain accurate data input and hygiene in the client relationship management system for all assigned clients.
Take appropriate and timely steps to resolve service issues.

Project ManagementSalesforceCommunication SkillsCollaborationAgile methodologiesPresentation skillsTime ManagementWritten communicationExcellent communication skillsProblem-solving skillsAccount ManagementClient relationship managementCross-functional collaborationRelationship managementCustomer Success

Posted 9 days ago

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🔥 Technical Product Manager, Contact Center

Posted 15 days ago

📍 USA

🔍 Health Benefits

🔧 Requirements

4+ years' experience in Product Management or related discipline
Served in a leadership capacity as the go-to resource for any critical issues to maintain client SLAs.
Hands-on and strategic experience working with 3rd party vendors, IVR platforms – NICE, Genysys, Cisco, etc.
Demonstrated proficiency in optimizing call flows using techniques like skill-based routing.
Bachelor's degree required; MBA nice to have
Experience with startup/growth phase company
Ability to travel up to 1-2x/quarter

💡 Responsibilities

Lead a high performing product and engineering team driving high quality/speed decisions across people, process & product
Perform deep discovery and user research with stakeholders, members, internal users, while taking into account legal, regulatory and competitive and market dynamics. Bring qualitative and quantitative insights to the table for discussion
In conjunction with member service leadership, create and drive Lantern’s IVR product strategy, aligning with broader strategic objectives in driving best-in-class member experience and conversion.
Act as the first point of contact for any tech-related contact center issues that may arise, ensuring we continue to meet critical SLAs.
Own and socialize a multi-year product roadmap that is aligned with key stakeholders.
Create top down and bottoms-up alignment, ensuring your product peers, R&D pod, cross-functional stakeholders, and leaders are both influencing and aware of critical deliverables.
Able to serve as product manager while also leaning in to help influence highly technical decisions (in partnership with engineering) and/or 3rd party vendors
Refine and build process as needed to ship high quality products on time and in budget while ensuring visibility and alignment across the org Manage the product development process and timeline to ensure targets are met on time and in budget
Make priority decisions that are rooted in driving viable business growth.

LeadershipSQLData AnalysisProduct ManagementStrategyCommunication SkillsProblem SolvingAgile methodologiesRESTful APIsStakeholder managementTechnical support

Posted 15 days ago

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🔥 SVP, Consultant Relations

Posted 20 days ago

📍 USA

🔍 Healthcare

🔧 Requirements

15+ years of professional experience working with employer health care benefits, either in health and benefits consulting and/or in a client- or consultant-facing role within a health care solution/vendor.
Strong management experience (8+ years) with the demonstrated ability to build, mentor and lead a high performing team, and to foster a culture of continuous improvement, professional development, and accountability.
Deep relationships and credibility across 1 or more of the top consulting/brokerage firms.
Ability to influence client and consultant points of view and decisions with a thoughtful, data driven perspective, supported by real-life experience.
Experience in consultative sales or business development.
Strong communication skills, both written and verbal, with the ability to confidently convey complex information and messages to a broad and diverse audience, both internal and external.
Clear understanding of the mechanics of self-funded medical plans and the relationships between health plans/third party administrators, health care providers, and plan sponsors.
Effective interpersonal skills with the ability to work independently and within a team environment, both externally facing and behind the scenes.
Comfortable working in a high-growth, fast-changing environment; organized, adaptable, diligent, and self-motivated.
Passion for Lantern’s mission and collaborating with others.
Bachelor’s degree required.

💡 Responsibilities

Building relationships at national and local market levels.
Developing content in partnership with the product marketing and sales enablement team.
Educating the marketplace.
Grow the business.
Identifying opportunities for improvement.
Establishing strong cross-functional relationships.

LeadershipProject ManagementSQLBusiness DevelopmentBusiness IntelligenceData AnalysisHR ManagementCross-functional Team LeadershipStrategic ManagementCommunication SkillsNegotiationRelationship buildingAccount ManagementClient relationship managementSales experienceTeam managementFinancial analysisSaaS

Posted 20 days ago

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🔥 VP, Health Plan Partnerships

Posted 22 days ago

📍 USA

🧭 Full-Time

🔍 Health Plan

🔧 Requirements

10+ years' experience selling solutions into and through health plans in a reseller capacity.
Experience either as a consultant or leveraging a consultative sales approach.
Ability to identify and drive new revenue opportunities across product lines.
Experience in managing a book of business owning client impact, reporting, and improving client relationships.
Proven experience collaborating with sales and client success teams.
Proven track record of collaborating with leadership teams to define and execute growth strategies.
Ability to convey complex information clearly and effectively.

💡 Responsibilities

Define our overarching Health Plan Growth and Account Management Strategy for specific health plan partners.
Drive growth of our ASO business.
Manage our overlapping Book of Business with select health plan partners in the aggregate, reporting out on the impact we’re delivering to clients as well as identifying ways in which we can improve relationships with the account teams, reporting on impact and member experience.
Partner closely with our Health Plan Growth team to support new expansion sales across product lines.
Oversee the implementation of our integration with select plan partners, while also identifying ways in which we can improve our integrations over time.
Establish reporting for our Book of Business as well as escalation paths for sales and client success to ensure rapid resolutions.
Translate working closely with our teams to ensure a systematic and standardized approach to sales and client success for our plan partnership.
Work closely with the enablement teams to convey the rules of the road in terms of interactions and approaches for specific plan partners.
Be the content expert for both sales and proposal development and refinement in the initial sales approach for all things with specific plans. You will also help the client success team with expansion sales as relevant.
Initially be a team of one working cross-functionally to leverage health plan team, broader commercial and organizational resources. We expect to add resources to support the team as we grow the business.

LeadershipProject ManagementBusiness DevelopmentData AnalysisSalesforceStrategyFinancial ManagementCommunication SkillsAccount ManagementNegotiation skillsReportingClient relationship managementSales experienceStrategic thinkingCRM

Posted 22 days ago

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🔥 Solutions Consulting Leader

Posted about 1 month ago

📍 USA

🧭 Full-Time

🔍 Health and Benefits

🔧 Requirements

15+ years of professional experience in consulting and/or customer-facing role in health and benefits and/or similar years of experience as a Solutions Consultant/Architect in digital health and benefits with at least 8+ years of experience managing a team.
Strong management experience with the demonstrated ability to build, mentor and lead a high performing team, and to foster a culture of continuous improvement, professional development, and accountability.
Robust strategic thinking and creative problem-solving skills; solution oriented.

💡 Responsibilities

Oversee and lead a team of Solutions Consultants
Collaborate with Sales, Client Success and Consultant Relations
Build out the needed infrastructure to set the team up for success

LeadershipProject ManagementData AnalysisStrategic ManagementCommunication SkillsAnalytical SkillsCross-functional collaborationTeam management

Posted about 1 month ago

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🔥 Director, Campaign Marketing

Posted about 1 month ago

📍 USA

🔍 Healthcare services

🔧 Requirements

Minimum of 10 years of experience in marketing operations, with a focus on campaign management and execution.
Proven leadership experience, with the ability to inspire and develop a high-performing team.
Strong understanding of both print and digital marketing channels, including direct mail, email, social media, and online advertising.
Exceptional project management skills, with the ability to manage multiple priorities in a dynamic environment.
Excellent communication and interpersonal skills, with a collaborative approach to working with cross-functional teams.
Experience in the healthcare industry or a similar highly regulated environment is a plus.

💡 Responsibilities

Lead the planning, development, and execution of multi-channel marketing campaigns, ensuring alignment with business objectives and member needs.
Oversee the day-to-day operations of both print and digital marketing efforts, ensuring campaigns are delivered on time, within budget, and with the highest quality standards.
Manage and mentor a team of marketing operations professionals, fostering a culture of continuous improvement and high performance.
Identify and implement process improvements to enhance the efficiency and effectiveness of campaign execution, leveraging technology and best practices.
Utilize analytics and insights to measure campaign performance, optimize strategies, and report on key metrics to stakeholders.
Ensure all marketing communications comply with regulatory requirements and brand guidelines, maintaining the integrity and trust of our healthcare services.

LeadershipProject ManagementData AnalysisCross-functional Team LeadershipCommunication SkillsAnalytical SkillsComplianceMarketingTeam managementStakeholder managementDigital MarketingProcess improvementBudget management

Posted about 1 month ago

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