Director, Network Success

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Requirements:

• Bachelor’s degree required
• 15+ years relevant experience
• Industry experience preferred (Familiarity working with COE's, Provider Networks, or similar)
• Track record of managing high performing teams
• Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
• Ability to perform successfully in a high-pressure, fast-paced working environment
• Excellent problem solving and decision-making skills
• Excellent organizational skills, including attention to detail and ability to multi-task
• Excellent verbal and written communication skills
• Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.)

Responsibilities:

• Build and maintain strong, trusted relationships with our largest provider groups acting as the executive sponsor to ensure exceptional experiences and outcomes.
• Understand provider needs, align Lantern’s services to meet their objectives, and advocate for their needs within the organization.
• Develop and execute strategies to drive revenue growth, identify opportunities for upselling, and ensure retention through proactive provider engagement.
• Focus on renewing and retaining high-value provider accounts, addressing concerns promptly to prevent churn while meeting or exceeding targets.
• Develop clear team goals, strategies, and action plans to achieve and exceed growth and retention targets.
• Continuously evaluate and adjust to meet changing provider needs and market dynamics.
• Drive efficiency and ensure the consistent delivery of high-quality client service across the team.
• Establish data-driven systems for performance management, ensuring transparency and accountability.
• Collaborate closely with member services and claims to ensure a unified approach to provider success. This includes defining roles and responsibilities and escalation paths as well as implementing change to existing processes.
• Advocate internally to improve/ enhance processes in order to deliver exceptional value to providers and improve service delivery.
• Lead, mentor, and manage a team of account managers, helping them achieve their goals and grow professionally.
• Create a collaborative, high-performance team culture focused on provider success.
• Provide coaching, training, and ongoing support for team members, ensuring continuous development.