- Build and maintain strong relationships with practitioners, influencers, and leaders at assigned participating accounts to increase adoption and ensure positive experience.
- Lead the onboarding experience, including delivering kickoff meetings and custom training sessions for new institutions.
- Support successful trials of JSTOR Stewardship offerings by leading trial kickoff calls and checking in with institutions.
- Develop and maintain engagement within the archival and special collections community to stay abreast of industry trends.
- Act as the voice of the customer internally to inform product, marketing, and leadership partners.
- Serve as the subject matter expert for each account, ensuring accurate contact and account documentation.
Project ManagementSalesforceMicrosoft Excel+3 more