- Coordinate onboarding, data validation and adoption activities, serving as a day-to-day point of contact for participating colleges and universities
- Work directly with institutional partners to understand and troubleshoot data anomalies that may occur within transfer equivalency and program requirements
- Track onboarding and engagement progress through milestones, timelines, requirements, and deliverables across multiple partner institutions
- Coordinate and lead training sessions, sharing documentation and support resources with student users, school administrators, and staff
- Proactively monitor and drive partner engagement, identifying and encouraging use of best practices tied to greater value and adoption through training, education, and direct outreach
- Gather customer feedback and communicate partner needs and priorities to product and development teams
Project ManagementRelationship managementCustomer Success