Institutional Success Specialist, Credit Mobility

ITHAKAHigher Education

Remote within the Continental United StatesFull-TimeMiddle

Salary73,000 - 92,000 USD per year

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Job Details

3-7 years of hands-on experience within a higher education institution working with student information systems, degree audit systems, transfer articulation, or student records operations
Experience managing customer or partner relationships across complex projects or organizations
Strong organizational and project coordination skills with fanatical attention to detail
Ability to manage multiple stakeholders and priorities simultaneously
Technical acumen to look under the hood of datafeeds, including an understanding of institutional data and relational database structures
Excellent verbal and written communication skills
Strong presentation and relationship management skills
Entrepreneurial mindset with the ability to thrive within a dynamic and creative team

Coordinate onboarding, data validation and adoption activities, serving as a day-to-day point of contact for participating colleges and universities
Work directly with institutional partners to understand and troubleshoot data anomalies that may occur within transfer equivalency and program requirements
Track onboarding and engagement progress through milestones, timelines, requirements, and deliverables across multiple partner institutions
Coordinate and lead training sessions, sharing documentation and support resources with student users, school administrators, and staff
Proactively monitor and drive partner engagement, identifying and encouraging use of best practices tied to greater value and adoption through training, education, and direct outreach
Gather customer feedback and communicate partner needs and priorities to product and development teams

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