Operations Manager / Law Firm Operations Administrator
New
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Law Offices of Sabrina LiU.S. Immigration Law
Philippines. Taiwan. Malaysia, Minimum of 5 hours of overlap with Pacific Time (PT).ContractManager
SalaryCompetitive compensation with performance-based bonuses.
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Job Details
- Experience
- Minimum of 5 years of experience in a managerial role
- Required Skills
- Project ManagementSalesforceOperations ManagementCRM
Requirements
- Bachelor's degree in Business Administration or a related field (required).
- Minimum of 5 years of experience in a managerial role (required).
- Experience working with U.S.-based companies (required).
- Demonstrated experience managing operational projects and improving business processes.
- Experience supervising administrative or operations teams, including recruitment and performance management.
- Strong understanding of operational reporting, business processes, and workflow optimization.
- Proficiency in Salesforce, GoHighLevel, or other CRM platforms (required).
- Advanced experience using monday.com to manage projects and workflows (required).
- Proven ability to leverage AI tools for operational efficiency and workflow automation.
- Ability to support an executive in a fast-paced environment with strong discretion and judgment.
Responsibilities
- Support the COO in executing strategic initiatives, overseeing day-to-day operations, and coordinating cross-functional projects to keep priorities, deadlines, and deliverables on track.
- Build, implement, document, and continuously improve operational workflows, SOPs, systems, and internal processes.
- Monitor operational performance and drive continuous improvement through AI, automation, and technology-driven solutions.
- Develop scalable systems and optimize workflows within monday.com to improve efficiency and team accountability.
- Support business development activities, including networking, marketing, and client engagement.
- Maintain and optimize the firm's CRM system to support lead management and client communications.
- Supervise administrative and support staff, providing coaching and performance support.
- Support recruitment, onboarding, and new hire integration.
- Manage vendor relationships, software subscriptions, office resources, and operational expenses.
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