Senior Community Manager
New
S
ScopelyMobile Games
This role is available remotely within the United States.Full-TimeSenior
Salary$88,700 — $130,500 USD
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 4+ years of experience in community management within the games industry
- Required Skills
- Data Analysis
Requirements
- 4+ years of experience in community management within the games industry.
- Strong understanding of gaming communities, social media platforms, Discord, Reddit, and community moderation best practices.
- Experience managing online communities for live service games.
- Experience building and managing influencer, creator, or ambassador programs.
- Strong written and verbal communication skills with the ability to communicate effectively across multiple departments.
- Experience working cross-functionally with Product, Marketing, Development, and Customer Support teams.
- Strong analytical skills with experience tracking community health, engagement, and sentiment metrics.
- Highly organized with excellent time management, prioritization, and attention to detail.
- Self-motivated, adaptable, and comfortable working in a fast-paced environment.
- Résumé/CV must be written in English.
Responsibilities
- Build, manage, monitor, and moderate community platforms including Discord, Reddit, and other external community channels.
- Partner with Product, Marketing, Live Operations, and Development teams to communicate game updates, patch notes, announcements, and editorial content.
- Act as the voice of the community, gathering player feedback, identifying trends, and sharing actionable insights with internal stakeholders.
- Identify, recruit, and support community moderators, ambassadors, and advocates across official community channels.
- Develop, launch, and manage a multi-tiered Content Creator and Influencer program.
- Monitor community sentiment using internal tools and platform analytics, providing regular reporting and recommendations.
- Identify live game issues and bugs reported by players for investigation and resolution.
- Create and execute community-focused campaigns and engagement programs aligned with broader marketing initiatives.
View Full Description & ApplyYou'll be redirected to the employer's site
