Commercial Account Manager 2 - EMEA
New
D
DrataSaaS
Remote - EMEAFull-TimeMiddle
SalaryThe range of On-Target Earnings (OTE) for this role is between £105,700 - £130,500
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Job Details
- Experience
- 4+ years
- Required Skills
- SalesforceAccount ManagementSaaSGoogle Workspace
Requirements
- 4+ years of demonstrated success in Account Management, SaaS Sales, or a similar customer-facing commercial role
- Strong focus on renewals, expansion, and contract negotiations
- Experience managing a portfolio of mid-sized SaaS customers in a recurring revenue environment
- Strong customer management skills with the ability to uncover needs, communicate value, and build trust
- Strong negotiation skills and the ability to protect customer relationships while improving contract value
- Executive presence and clear written and verbal communication skills
- Strong organizational and prioritization skills across a dynamic book of business
- Sound judgment, strong follow-through, and the ability to operate independently
- A proactive, team-first approach and a track record of building positive cross-functional relationships
- Curiosity around leveraging AI and modern tools to improve efficiency and scale customer engagement
Responsibilities
- Own the commercial relationship for a portfolio of EMEA Commercial Drata customers
- Lead renewals and expansion across your book by executing established account management and negotiation frameworks
- Create, manage, and close upsell and cross-sell opportunities on and off cycle
- Identify customer goals, uncover roadblocks, and drive the commercial strategy needed to secure renewals and grow account value
- Prioritize your book based on growth potential, customer engagement, renewal timing, and risk signals
- Partner closely with Customer Success, Technical Support, Marketing, Product, and leadership to improve customer outcomes and move opportunities forward
- Provide clear visibility into renewals, expansion activity, and commercial risk, escalating when needed
- Deliver value-based customer conversations that help customers understand the ROI and business impact of Drata
- Build trusted relationships with Executive Buyers and other key stakeholders
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