Account Manager
New
C
CloudbedsHospitality Software
Asia & PacificFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisNegotiationAccount ManagementRelationship managementCustomer Success
Requirements
- Exceptional ability to communicate, present, and influence effectively at all levels.
- Proven experience managing multiple projects simultaneously with high attention to detail.
- Strong listening, negotiation, and presentation skills.
- Ability to synthesize customer feedback for internal teams including Sales, Support, and Product.
- Demonstrated ability to troubleshoot customer concerns effectively.
- Self-motivated and able to thrive in a results-driven, hyper-growth environment.
- Strong understanding of hospitality industry trends, strategies, and best practices.
- Experience managing accounts within the Australian hospitality market is a significant plus.
Responsibilities
- Define and help customers achieve their specific success outcomes.
- Act as the primary point of contact for assigned client portfolios.
- Drive net dollar retention through upsell opportunities and churn reduction strategies.
- Utilize a consultative approach to improve product engagement and package growth.
- Analyze customer data and feedback to optimize utilization and inform future product releases.
- Manage customer escalations and resolve complaints to enhance the customer experience.
- Maintain deep understanding of Cloudbeds products to provide recommendations.
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