Regional Account Manager
New
Hong KongFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English alongside Cantonese or Mandarin
- Experience
- 3+ years
- Required Skills
- SalesforceFinancial ManagementAccount Management
Requirements
- 3+ years experience in account management at a local level.
- Ability to communicate in English alongside Cantonese or Mandarin.
- Experience in financial management of client contracts.
- Experience with EAP management or healthcare sales is an advantage.
- Proficiency in CRM software such as Salesforce is an advantage.
- Background in Clinical Psychology or Counselling is an advantage.
Responsibilities
- Act as the primary consultant for Global Clients APAC HR and Benefits leadership, ensuring Lyra’s services align with their regional strategy.
- Drive program awareness and adoption through localized engagement campaigns and Quarterly Business Reviews (QBRs) highlighting APAC-specific data.
- Coordinate with US-based Global Account Managers to ensure a one-client experience while advocating for APAC-specific requirements.
- Serve as the first point of contact for high-priority escalations including workplace tragedies, regional unrest, or mental health crises.
- Rapidly mobilize clinical and provider networks to provide Psychological First Aid during critical events.
- Lead post-incident reviews with the client to refine response protocols.
- Partner with Regional/Country Managers to ensure provider network meets cultural and linguistic nuances of APAC markets.
- Own the renewal process for regional contracts to maintain 100% client retention.
- Identify opportunities for upselling additional Lyra products that address emerging regional needs.
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