Account Manager
New
E
ExelyHotelTech
Based in Turkey (Ankara or Izmir), 09AM-6PMFull-TimeMiddle
SalaryCompetitive salary based on your experience; Commissions based on KPI
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Job Details
- Languages
- Turkish and English
- Experience
- At least 1 year
- Required Skills
- Microsoft Power BIJiraMicrosoft ExcelAccount ManagementCRMCustomer SuccessZendesk
Requirements
- Reside in Turkey, specifically Ankara or Izmir.
- Available to work remotely while capable of conducting onsite visits to hotel clients.
- At least 1 year of hands-on experience in Account Management, Sales, Revenue Management, or Customer Success.
- Strong verbal and written proficiency in both Turkish and English.
- Strong analytical skills with proficiency in Microsoft Excel and Power BI.
- Comfortable using CRM software and ticket/helpdesk systems such as Zendesk, Omnidesk, or Jira.
- Proactive mindset with the ability to build and maintain strong client relationships.
- Industry knowledge of the hotel revenue structure is highly desirable.
Responsibilities
- Serve as the primary contact for local clients in Turkey, addressing queries and resolving issues.
- Observe and evaluate client performance to provide data-driven suggestions for enhancement.
- Conduct frequent check-ins and quarterly business reviews, including up to 15 onsite meetings per month.
- Collaborate with internal teams to ensure smooth client operations and problem resolution.
- Proactively manage the existing client base to increase direct online sales and revenue.
- Participate in local industry events, exhibitions, and webinars to promote company solutions.
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