Account Manager - Strategic Sales
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5–8 years
- Required Skills
- SalesforceAccount ManagementRelationship managementCustomer SuccessSaaS
Requirements
- 5–8 years of experience in Account Management, Strategic Sales, Farming, or Expansion roles within a SaaS environment.
- Proven track record of driving renewals, upselling, and cross-selling within complex, multi-product accounts.
- Strong ability to engage with both technical stakeholders (e.g., engineering leaders) and executive-level buyers.
- Solid understanding of SaaS or SaaS-adjacent business models and enterprise sales cycles.
- Experience working with CRM systems such as Salesforce, with strong pipeline and forecasting discipline.
- Excellent communication, negotiation, and relationship-building skills.
- Customer-centric mindset with strong empathy and a proactive, problem-solving approach.
- Bachelor’s degree required; international or global account experience is a strong plus.
Responsibilities
- Own a defined book of strategic SaaS accounts with full responsibility for retention, expansion, and long-term revenue growth.
- Drive upsell and cross-sell opportunities by analyzing usage patterns, customer maturity, organizational structure, and business goals.
- Manage the full renewal lifecycle, ensuring predictable outcomes by reinforcing ROI, value delivery, and customer success.
- Build and maintain strong relationships with technical stakeholders, engineering leaders, and executive decision-makers.
- Act as the central point of coordination across internal teams including sales, customer success, and product to execute account strategies.
- Conduct regular customer engagement, including executive-level discussions and onsite meetings where applicable, to deepen partnerships.
- Maintain accurate CRM hygiene and forecasting discipline to support visibility and decision-making.
- Identify and proactively mitigate renewal risks in collaboration with cross-functional teams.
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