- Hire, coach, and develop Commercial Account Managers, setting clear expectations, performance standards, and career paths.
- Build a high-performing, collaborative team culture through regular coaching, feedback, account reviews, and fair performance management.
- Establish consistent standards for account planning, customer engagement, CRM hygiene, forecasting, and execution.
- Own team performance across gross retention, on-time renewals, expansion/net revenue retention, adoption, customer health, and forecast accuracy.
- Translate company goals into clear targets, operating rhythms, and action plans while providing leadership with forward-looking visibility into risks and opportunities.
- Coach renewal and expansion strategy, inspect complex or at-risk situations, and build repeatable plays that improve commercial performance.
- Set the quality bar for success planning, value realization, product adoption, executive engagement, and customer health.
- Serve as a reliable escalation leader for complex customer situations and ensure engagement is credible on GRC topics.
- Run the team’s operating rhythm and collaborate with cross-functional partners like Solutions Architecture, Sales, Product, and RevOps.
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