1st Level IT Support Specialist
New
A
AvaconeInformation Technology
Munich, Bavaria, GermanyFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German: Native or C2 level; English: B2 level or higher
- Experience
- Minimum 1 year of experience in an IT Service Desk or Helpdesk environment
Requirements
- Completed vocational training in Information Technology or equivalent practical experience
- Minimum 1 year of experience in an IT Service Desk or Helpdesk environment
- Solid knowledge of Microsoft Windows 10/11 and Microsoft 365
- Proficiency in Active Directory, Microsoft Entra ID (Azure AD), and TCP/IP networking fundamentals
- Understanding of DNS, DHCP, and VPN technologies
- Experience using IT Service Management (ITSM) or ticketing systems
- Strong analytical and troubleshooting skills
- Native or C2 level German and B2 level English proficiency
- Excellent communication and interpersonal skills
- Customer-oriented mindset with the ability to prioritize workload
Responsibilities
- Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
- Log, categorize, prioritize, and resolve incidents and service requests
- Provide remote support for end users across multiple customer environments
- Troubleshoot Microsoft Windows 10/11 operating systems
- Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint
- Manage user accounts, password resets, and access permissions through Active Directory and Microsoft Entra ID
- Support VPN connections, remote access, printers, and peripheral devices
- Escalate unresolved incidents to 2nd or 3rd Level Support according to defined procedures
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