Avacone

Avacone is a service provider delivering specialized services across the IT domain, with a strong focus on the pharmaceutical, financial, medical, and...

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Munich, Bavaria, GermanyFull-TimeInformation TechnologyPosted
  • Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
  • Log, categorize, prioritize, and resolve incidents and service requests
  • Provide remote support for end users across multiple customer environments
  • Troubleshoot Microsoft Windows 10/11 operating systems
  • Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint
  • Manage user accounts, password resets, and access permissions through Active Directory and Microsoft Entra ID
  • Support VPN connections, remote access, printers, and peripheral devices
  • Escalate unresolved incidents to 2nd or 3rd Level Support according to defined procedures
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About Avacone

Avacone is a service provider delivering specialized services across the IT domain, with a strong focus on the pharmaceutical, financial, medical, and public sectors, as well as advanced laboratory environments. We operate in both regulated and non regulated environments, ensuring compliance, reliability, and operational excellence. Our headquarters are located in Switzerland, with an international presence through offices in Spain, Germany, Austria, Romania, Slovenia, the United Kingdom, and the Netherlands. Our expansion continues with operations currently underway in India, as well as established activities in the United States and Canada. Our success is driven by the combination of deep business expertise and a clear understanding of how technology shapes industries and business models. We work as a true partner to our customers, actively contributing to their vision and strategy and supporting sustainable, long term success.

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