Global Customer Reference Manager
New
C
CommvaultB2B Technology
Remote Position: Yes, Comfort working across time zones with global Sales and Customer Success teamsFull-TimeManager
Salary$93,500 — $163,300 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- Six or more years
- Required Skills
- Artificial IntelligenceSalesforceCRM
Requirements
- Six or more years in customer marketing, customer advocacy, customer reference, or a closely related field at a B2B technology company.
- Track record of partnering with enterprise Sales teams and closing reference requests under deal pressure.
- Hands-on fluency with Salesforce; experience building reports, configuring objects, and troubleshooting workflows.
- Experience running a gifting program at scale, ideally with Sendoso, including budget management and attribution.
- Strong written communication and editorial judgment for drafting executive-ready customer quotes.
- Proficiency with AI tools for drafting, matching, summarizing, and reporting.
- Experience with advocacy and project tools like ChampionHQ, UserEvidence, SmartSheet, or Slack.
- Comfort working across time zones with global Sales and Customer Success teams.
- Bachelor’s degree or equivalent experience.
Responsibilities
- Build and own the sales reference program, including both one-to-one and one-to-many customer reference processes.
- Manage the full lifecycle of peer reference requests, from intake and matching to scheduling and post-call follow-up.
- Partner with the Voice of Customer Manager to identify and hand off customers ready for content and storytelling opportunities.
- Use AI tools to scale program operations, including drafting outreach, matching advocates, summarizing calls, and automating reporting.
- Maintain a searchable bench of reference-ready customers segmented by industry, region, workload, use case, and competitive displacement.
- Source, draft, and secure customer quotes for earnings releases, press releases, analyst briefings, and executive keynotes.
- Collaborate with Account Executives and Sales Leadership to build a reference motion that supports sales while protecting customer relationships.
- Own the system of record for advocacy in Salesforce, Gainsight, and other tools, ensuring accurate reporting and workflow automation.
View Full Description & ApplyYou'll be redirected to the employer's site
