- Manage and grow customer relationships as the primary point of contact.
- Act as a liaison between customers and internal teams to enhance the overall customer experience.
- Conduct regular business reviews to align strategic objectives with products and services.
- Monitor customer usage and KPIs to proactively address churn risk and support retention.
- Facilitate end-to-end management of cross-functional enhancements and draft statements of work.
- Educate customers on platform features and value to drive adoption.
- Collaborate with Sales to identify and execute upselling and cross-selling strategies.
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