- Serve as the primary point of management contact for assigned customers.
- Prepare professional presentations and lead customer meetings while capturing meeting minutes and action items.
- Monitor customer KPIs and track progress against strategic business objectives.
- Manage customer expectations, satisfaction, and system usage to drive loyalty.
- Transition low-complexity customers from the implementation team to ongoing support.
- Facilitate the end-to-end delivery of medium-complexity product enhancements and draft relevant change requests.
- Identify and uncover potential cross-sell and upsell opportunities within the customer base.
Project ManagementData AnalysisChange Management+1 more