Staff Revenue Operations Manager, Customer Success
New
E
EvenUpVertical SaaS
Remote-US; Remote-Canada, Pacific Time zone preferenceFull-TimeStaff
Salary$144,024 - $194,633; US-Remote: $144,024 – $169,440; Canada-Remote: CA$128,746 – CA$151,466; San Francisco (Hybrid): $165,438 – $194,633; Toronto (Hybrid): CA$136,169 – CA$160,199
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Job Details
- Experience
- 10-12 years
- Required Skills
- SQLBusiness IntelligenceSalesforceData modelingSaaS
Requirements
- 10-12 years of experience in Customer Success Operations, Revenue Operations, or Sales Operations.
- Proven experience in a high-growth SaaS environment.
- Strong analytical skills with hands-on experience building dashboards, reporting, and data models.
- SQL proficiency is required.
- Proven ability to lead cross-functional initiatives and drive operational improvements.
- Systems-oriented problem-solving mindset with the ability to translate data into actionable insights.
- Demonstrated 'get it done' mentality and ability to take project ownership.
- Hands-on experience with CRM tools such as Salesforce.
- Experience with BI platforms and customer success systems (e.g., Gainsight, Vitally).
Responsibilities
- Partner with Customer Success leadership to build and scale operational processes for onboarding, retention, renewals, and growth.
- Develop and maintain reporting, dashboards, and key performance metrics including retention, expansion, customer health, and adoption.
- Lead cross-functional initiatives to improve the post-sales customer journey, collaborating with Sales, Product, Finance, and Data teams.
- Optimize the Customer Success technology stack and ensure data integrity across Salesforce, CS platforms, and BI tools.
- Write and analyze SQL queries to extract, validate, and model data for business decision-making.
- Identify and implement opportunities for automation and tooling improvements to enable organizational scale.
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