Patient Support Supervisor
New
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Shields Health SolutionsSpecialty Pharmacy
Remote – supporting Northeast (EST Zone), EST ZoneFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years pharmacy technician experience
- Required Skills
- Microsoft Excel
Requirements
- Active Pharmacy Technician license/registration (state-specific).
- National certification (CPhT) required.
- 3+ years pharmacy technician experience (specialty pharmacy preferred).
- Prior leadership experience (formal or informal) strongly preferred.
- High School Diploma or GED (required); Bachelor’s degree preferred.
- Strong leadership, communication, and team development skills.
- Proficiency in Microsoft Excel and Word for data analysis and reporting.
- Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred).
- Ability to manage multiple priorities and maintain confidentiality.
- Willingness to travel up to 20% (if outside core locations).
Responsibilities
- Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support.
- Provide ongoing performance management, training, and mentorship.
- Manage staffing, scheduling, PTO, and time reporting.
- Partner with hospital/clinic stakeholders through regular meetings and collaboration calls.
- Monitor and ensure achievement of service level metrics and quality standards.
- Conduct audits, oversee system workflows, and manage responsiveness to incoming requests.
- Identify and implement operational improvements and best practices.
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