Supervisor of Patient Engagement
New
S
Shields Health SolutionsPharmacy Healthcare
RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy)
- Required Skills
- LeadershipOperations ManagementMicrosoft ExcelCoaching
Requirements
- State registered pharmacy technician.
- Nationally certified as a CPhT or equivalent.
- 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy).
- Prior leadership experience is strongly preferred.
- High school diploma or GED required; Bachelor’s degree preferred.
- Training in leadership/management theory is preferred.
- Proficient in Microsoft Office, particularly Excel (basic formulas, data manipulation, graph creation) and Word.
- Knowledge and skills using pharmacy dispensing or EMR systems (e.g., Willow, Qs1, RX30).
- Strong organizational and phone skills.
- Willingness to travel up to once per quarter if needed.
Responsibilities
- Directly lead and manage a team of Patient Engagement team members to ensure timely and accurate refill support.
- Proactively manage support in assigned hospitals and clinics to ensure patients receive medications on time.
- Ensure all service level goals are met and patients receive the highest quality care.
- Complete audits of team members in supported systems to ensure efficient workflow.
- Provide front-line supervision, ongoing coaching, and performance management.
- Facilitate team meetings and collaboration calls with hospital management.
- Manage on-site pharmacy relations including claim reversals, delivery slips, and coordination of care.
- Assist in interviewing, onboarding, and training new team members.
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