Patient Engagement Specialist
New
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Shields Health SolutionsPharmacy / Healthcare
Florida License Required, 8:30AM to 5:00PM, but can differ based on time zone and clinic operating hoursFull-TimeMiddle
Salary20 - 23 USD per hour
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Job Details
- Experience
- 1-3 years of pharmacy technician experience
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- State registered pharmacy technician
- Nationally certified as a CPhT or equivalent
- 1-3 years of pharmacy technician experience adjudicating claims
- High school diploma or GED
- Proficiency in Microsoft Office, particularly Excel and Word
- Strong interpersonal communication and phone skills
- Ability to work remotely
- Comfortability proactively engaging patients and clinicians over the phone
- Strong organizational skills and ability to meet established metrics
- Ability to be flexible on shift times
Responsibilities
- Proactively coordinate medication refills including data entry and pharmacy claim adjudication
- Make outbound patient refill phone calls and complete the patient refill request
- Answer, resolve and triage inbound inquiries
- Clarify prescription orders with pharmacist and/or clinician as appropriate
- Identify medications requiring special storage and/or handling
- Manage, organize, and update relevant data using database applications
- Act as a value-added business partner to stakeholders throughout the organization
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