Patient Service Representative
New
M
Midi HealthHealthcare
Work from anywhereFull-TimeMiddle
Salary60,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in a high-touch, patient-facing role
- Required Skills
- Google WorkspaceZendesk
Requirements
- 5+ years of experience in a high-touch, patient-facing role.
- 2+ years of experience using Zendesk or comparable ticketing software.
- 2+ years of experience using Athena or comparable EHR system.
- 2+ years of experience using Google Workspace.
- Proven ability to communicate clearly and professionally, both verbally and in writing.
- Experience handling escalated patient concerns or grievances with discretion and empathy.
- Strong critical thinking, judgment, and decision-making skills.
- Must have a quiet, distraction-free home workspace and reliable high-speed internet.
Responsibilities
- Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through.
- Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination.
- Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns.
- Navigate patient concerns using appropriate service recovery protocols and escalate when necessary.
- Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system.
- Act as a patient advocate and liaison across departments to facilitate timely and effective solutions.
- Proactively identify areas for patient experience improvement and share feedback with leadership.
View Full Description & ApplyYou'll be redirected to the employer's site
