ShipHawk

ShipHawk is the premier packing and shipping software for ERP connected companies.

51-100 employees
Founded 2012
Shipping
Private Company

Open Positions2

U.S.Full-TimeSaaSPosted
  • Own day-to-day customer relationships and serve as the primary post-implementation point of contact
  • Drive adoption, usage, and overall satisfaction across ShipHawk’s WMS and TMS products
  • Lead onboarding support, training, and success planning
  • Conduct regular check-ins, business reviews, and health assessments
  • Proactively identify risks and develop action plans to improve retention
  • Partner with Account Managers on renewals, expansion strategy, and account planning
  • Coordinate with Support, Product, and Engineering to understand requirements, resolve issues, and advocate for customer needs
  • Translate customer goals into measurable outcomes and success metrics
  • Monitor usage data and customer KPIs to guide engagement
  • Maintain accurate account notes and health status in CRM/CS tools
Showing 1 of 2 positions

About ShipHawk

ShipHawk is revolutionizing shipping for high-volume shippers with its powerful shipping software. Headquartered in Santa Barbara, CA, we provide SaaS solutions that automate order fulfillment and streamline warehouse operations. Our software helps businesses take control of their shipping processes, saving time and money. As a leader in the logistics and SaaS space, ShipHawk is committed to building cutting-edge technology. We leverage a modern tech stack, including iPhone / Mobile Compatible, Viewport Meta, SPF, Apple Mobile Web Clips Icon, Google Tag Manager, SSL by Default, Google Font API, DNSSEC, Euro, and HSTS, to deliver a seamless user experience. Our engineering culture emphasizes innovation, collaboration, and continuous learning. We are a remote-friendly company that provides great opportunities for growth. We are a fast-growing company with a strong funding base, having secured $37.5M in funding, and are looking for talented individuals to join our team. We offer competitive salaries, comprehensive benefits, and stock options. Our focus is on empowering our employees. If you’re passionate about technology, enjoy working in a collaborative environment, and want to make a real impact in the shipping industry, ShipHawk is the place for you.

Tech Stack

mxpaymentmobilewidgets

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