Referral and Patient Experience Coordinator
New
W
Winning AssistantsHealthcare
Philippines, 9:00 AM to 1:00 PM Hawaii Time (3:00 AM to 7:00 AM PH Time)Part-TimeMiddle
Salary5 - 6 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Strong customer service background, preferably in healthcare
- Excellent English communication skills (spoken and written)
- Confident, professional, and personable phone presence
- Experience communicating with patients and/or medical professionals
- Understanding of HIPAA compliance and patient confidentiality
- Ability to work independently in a remote environment
- High level of reliability and professionalism
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 15 Mbps)
- Noise-canceling headset and webcam
- Quiet, professional workspace
Responsibilities
- Answer phone calls from patients and referring doctors
- Schedule appointments and follow-ups
- Provide friendly, professional, and patient-centered support
- Make follow-up calls to ordering physicians after patient visits
- Express appreciation and build strong professional relationships
- Perform insurance verification
- Assist with general administrative tasks
- Use tools such as iFax for communication and documentation
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