Patient Intake and Scheduling Coordinator
S
SuperStaffHealthcare Administration
Makati City, Metro Manila, Philippines. Angeles, Pampanga, PhilippinesFull-Time
SalaryPhp 30,000 - 34,500 all in
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Job Details
- Languages
- English
- Required Skills
- Customer serviceData entry
Requirements
- Excellent customer service and patient communication skills.
- Strong verbal and written English skills for daily interaction.
- Proven ability to multitask in a fast-paced environment.
- Strong organizational skills for timely follow-ups and scheduling.
- High attention to detail in data entry and documentation.
- High school diploma or equivalent required.
- Experience in healthcare intake, patient scheduling, or medical front-desk (preferred).
- Familiarity with insurance verification processes (preferred).
- Experience working with EMR or patient management systems (preferred).
- Healthcare administration or related coursework (advantage).
Responsibilities
- Answer inbound calls from new patients and respond to service and appointment inquiries.
- Conduct outbound calls to new leads and follow up on online bookings to collect information.
- Collect and verify complete patient demographic and insurance information.
- Coordinate with insurance verification teams to ensure appropriate scheduling.
- Collaborate with Physical Therapists to manage scheduling and rescheduling needs.
- Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance.
- Create and maintain accurate patient charts and documentation to support clinical and billing workflows.
- Maintain tracking of patient status to ensure no leads or follow-ups are missed.
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