Payments & Collections Coordinator
New
Philippines, 8:00 AM to 5:00 PM EDTFull-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Data entryCRM
Requirements
- 2+ years of experience in a fast-paced collections or outbound sales role requiring persistent follow-ups, objection handling, and payment discussions.
- Proficient in speaking and writing English very clearly.
- Ability to consistently make 60–80 outbound calls per day.
- Experience handling collections, billing, or claims follow-ups involving homeowners or insurance carriers.
- Ability to interpret complex documentation including EOBs, adjuster estimates, and insurance policy summaries.
- Detail-oriented with strong data entry and document management skills.
- Solid understanding of billing cycles and escalation processes.
- Experience in the roofing industry is highly preferred.
- Proficiency with Xactimate or Symbility is a bonus.
- Must be available for video meetings with camera on.
- Reliable laptop or desktop computer with high-speed internet (minimum 25 Mbps), noise-canceling headset, and webcam.
- Maintain a quiet, professional workspace.
Responsibilities
- Track and follow up with homeowners and insurance carriers regarding outstanding balances and pending payments.
- Conduct outbound calls to follow up on unpaid invoices, address payment delays, handle objections, and secure payment.
- Support creation of supplemental documentation for underpaid or denied claims.
- Review and organize claim documents, photos, adjuster notes, and scopes.
- Help draft invoices and submit final billing to insurance or homeowners.
- Track the status of estimates and invoices and follow up on missing documentation or items.
- Manage sensitive financial correspondence and maintain accurate records in CRM and shared file system.
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