Onboarding Coordinator
New
R
RCX SportsYouth Sports
RemoteFull-TimeMiddle
Salary$50,000-$52,000/year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of related experience as a league operator or owner, or sports director at a national organization; 1-2 years working directly with youth sports leagues, recreational programs, club operations, or community sports organizations
- Required Skills
- SalesforceDocumentationData management
Requirements
- Bachelor’s degree in Sports Management, Business, Communications, or related field OR 3+ years of related experience as a league operator, owner, or sports director.
- 1-2 years working directly with youth sports leagues, recreational programs, club operations, or community sports organizations.
- Prior experience managing customer relationships in a service-oriented environment.
- Hands-on involvement in planning, coordinating, or executing sports events, camps, or tournaments.
- Understanding of the lifecycle of a youth sports season, including registration, scheduling, equipment, and gameplay.
- Excellent communication skills with the ability to provide proactive updates via multiple channels.
- Strong organizational and problem-solving abilities.
- Experience working cross-functionally across multiple departments.
- Strong data management and documentation skills.
- Experience using CRM tools such as Salesforce (preferred).
Responsibilities
- Act as the main point of contact for assigned new League Operators from the time they sign their operating agreement through the placement of their first league order.
- Conduct regular communication with operators via phone, email, and text to provide proactive updates, guidance, and support.
- Follow established onboarding workflows to guide operators through each stage of setup, identifying when additional support or touchpoints are needed.
- Assess operator readiness and determine the level of support required for each operator to successfully run their first season.
- Ensure operators maintain program compliance and adhere to RCX standards throughout the onboarding process.
- Maintain accurate records and notes in Salesforce, documenting progress, key decisions, and challenges.
- Assist the onboarding team with reporting and troubleshooting operational, logistical, and system-related issues.
- Identify, track, and report pain points or roadblocks and collaborate with internal teams to develop solutions.
- Partner cross-functionally with League Success, Fulfillment, and Technology teams to ensure a coordinated onboarding experience.
- Contribute insights and feedback from onboarding experiences to improve future processes and training materials.
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